5 Reasons Why Our Engineers Are Your Greatest Resource

by Shane C.

Instrumart engineer working with the Watlow F4t Controller

Our Engineers Make All The Difference

Whether you're looking for a thermal imager, ultrasonic flow meter, temperature controller, or another type of industrial equipment, we know shopping for process controls and industrial instrumentation can be intimidating. The sheer range of options and accessories, along with high price points, underscores the need for thoroughly researching and comparing products. In turn, this makes for an involved and often daunting buying process.

As a distributor, Instrumart aims to simplify the purchasing process by adding better navigation on our website, increasing product selection, making more product resources available, and refining product configurators. But we know that just adding more information doesn't always make it easier to purchase the right product for your application. We also understand what would make purchasing easier: your own personal shopping valet.

Wouldn't it be great if you could speak directly to a product expert when comparing products for your application? We thought so, which is why we have over 20 engineers on staff to serve as your personal shopping assistants.

Here are 5 reasons why our application engineers are the best resource we can offer our customers.

1. They Exist

We have 22 applications engineers handling the phones Monday through Friday during regular business hours. They are ready and waiting to address your questions, concerns, and comments about a purchase. You can discuss your application with an expert when shopping for a product, ensuring you get what you need. Far too many companies sell it and forget it. We don't.

2. They ARE Our Sales Force

They don't sell to make a commission, they sell to find a solution. Their main goal is your main goal; to solve this application problem as completely and efficiently as possible. We don't want to simply sell you a product; we want you to think of us as your solutions adviser. Whatever challenges your process may face, we make sure it gets treated holistically and is resolved without hiccups.

3. They Are Part of the Package Deal

Unfortunately, you may be disappointed to find that we can't actually ship one of our engineers to you along with the product. So, you'll just have to settle for the next best thing: unlimited free LIFETIME tech support for products purchased through Instrumart. We want you to be comfortable and confident when buying these big-ticket items. You can sleep more easily at night knowing that help is always just a phone call away.

4. They Treat You Like A Human

How many times have you dreaded calling customer service and being bounced around while looking for answers? Well, not here! The friendly faces answering our phones want your experience to be one of the highlights of your day. Your call will be picked up by our customer service team within three rings. They will determine the most appropriate engineer for your call, and you'll be quickly transferred to a product expert who will take the time to help you.

5. They Go Above and Beyond

We know you're busy and we know that researching and buying process controls can be an involved and often time-consuming process. Rather than just finding "something" that works, our engineers want to find the best solution for your application. They aim for 100% satisfaction, both in regards to your experience with us, as well as with the final solution. If you are not satisfied, they will work with you until the problem is resolved.

BONUS REASON: They Are Available and Ready to Take Your Calls

Next time your manager puts you in charge of the buying decision, you can feel confident buying through Instrumart. We want each and every customer to feel comfortable reaching out whenever they need assistance. Our engineers make all the difference, and all it takes is a phone call.

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