“There's an engineer behind everything we sell.”
This isn't just a tagline. We have a team of 20+ applications engineers that serve as our primary sales force, troubleshooters, and technical support staff. Yeah, we ask a lot of them but they're pretty smart. If you know what you're looking for, you can quickly and easily go online or call us to place an order. But, if you have a question or aren't entirely sure what you need or what might work best, then call us! Our engineers will work with you to find the best solution for your unique situation and, once you've made your purchase, they will continue to provide support for the life of that product.
Our promise to our customers
Honest, up-front pricing on products that we believe are a good value for our customers. If you find a better price elsewhere, we'll try our best to beat it.
As a multi-vendor distributor, we'll find the best product for your application needs-not what might meet a sales quota! Personal, friendly customer care. No automated systems ... just live, friendly, expert service.
Free shipping on most orders $250 or more (except the really heavy stuff) being delivered to destinations in the continental United States, and just a $7.50 flat shipping charge on orders under $250. So, no surprises at checkout.
We guarantee your satisfaction. If you buy a product and are unhappy with it for any reason, you can return it for a full or partial refund (excludes special orders).
Company Culture and Core Values
In an age when good customer service is hard to find, we go the extra mile to delight our customers and manufacturer partners. Need something we don't sell? We'll find it. Having trouble programming an instrument? We'll talk you through it. Not sure what you need? We'll lay out the options and help you make an informed decision no matter how long it takes.
Instrumart understands that it's "family first". We are an employee-focused company because we know that keeping our teams happy is the key to our success.
From our beginning we have taken chances and embraced technology. We know that staying on top of the latest industry advances and creating unique solutions for our customers is an integral part of our job.
Honesty and Integrity
Open, honest, reliable, and consistent. Our focus is on doing things the right way, not the easy way. We dare to be different from others and keep our standards high.
We respect our customer's time, needs, budget and the uniqueness of their application. You are not just another order to us. Once we've found the perfect solution for you, we'll keep you informed every step of the way, until you're satisfied.
Striving to Be Greener
We are working to minimize our environmental impact.
We are part of an awesome and vibrant community and we want to do our part to make it a better place. As part of this, we are longtime supporters of a number of local charities including Make-a-Wish Vermont, Chittenden Emergency Food Shelf, Committee on Temporary Shelter and Ronald McDonald House. We also offer all of our employees paid time off for volunteering.
And Making Work Fun!
Ice cream truck on Fridays? Breakfast sandwich Wednesdays? Trips to see the Montreal Grand Prix? Company picnics? A night of minor league baseball? Monday on the golf course? A meet-up on the ski slopes? Yeah, we do that. It seems there's always something going on around here. Sometimes it's organized company events and sometimes it's just a group of co-workers having fun together.
Instrumart is not your typical company. From the moment you call us, you'll know you're in good hands. We understand that our success depends on customers coming back to us and to do that we need to combine the industry's best end-to-end customer experience, with the best products at the best price.