Get Excited To Get Us On-Site

by Mike K.

Instrumart engineer demonstrating how an industrial instrument works.

Customer service has always been at the forefront of our business. We're constantly looking for ways to improve our customer experience, such as offering unlimited lifetime technical support for all purchases. That is just the tip of the iceberg.

Raise The Bar

It's this commitment to the customer that has led us to the notion that we need to do even more than the unlimited two-way communication we already have. In an era in which companies are increasingly found only online, we want to send our engineers to your location, in person, where they can work directly with you to diagnose your entire process and find you the best products to increase your efficiency and bottom line.

Header image with text "Applications Engineer Site Visit 101"

Applications Engineer Site Visit 101

Find the Right Engineer for the Application

Take your pick from our list of engineers based on your application and product needs. We have product experts available with varying specialties to ensure the right personnel is assessing your plant's needs.

Find the Right Solution to Your Problem

Whether this is known before the visit, or if it is diagnosed by an engineer on the spot, we will take every measure to ensure we thoroughly understand the challenge and all of its nuances.

Find the Right Product for the Solution

Having the ability to get our expert's boots on the ground means we can more accurately and personally diagnose the problem. Then based on their findings, they can confidently suggest the solution for your specific need.

Utilize Our Extensive Customer Service

Monday through Friday we have all of our engineers available to answer phone calls, emails, and chats with any questions or concerns you may have. They are here for you and they will get bored if you don’t need any assistance. Access to these engineers is included with every purchase, so you will never be without assistance when you choose Instrumart.

Confidence Is Key

Ultimately, we want you to be comfortable and confident in your purchase decision by being educated and having a wealth of resources at your disposal.

Header image with text "Schedule a Site Visit Today"

Schedule a Site Visit Today

Our Application Engineers at Instrumart are product experts for the brands we carry. If you're in the New England area, have our engineers come on-site to help answer your questions and suggest solutions for your application. If this post still leaves you wondering what type of industrial instrumentation would work best for your application, our engineers would be happy to help you. Give them a call at 1-800-884-4967. Or, you can shop for a wide range of industrial instrumentation from top brands and even configure your product online. We offer free lifetime tech support with every product sold.