Get Excited To Get Us On-Site

03/26/2020
by Mike K.
mike k demonstration

Customer service has always been at the forefront of our business. We're constantly looking for ways to improve our customer experience, such as offering unlimited lifetime technical support for all purchases. That is just the tip of the iceberg.

Raise The Bar

It's this commitment to the customer that has led us to the notion that we need to do even more than the unlimited two-way communication we already have. In an era in which companies are increasingly found only online, we want to send our engineers to your location, in person, where they can work directly with you to diagnose your entire process and find you the best products to increase your efficiency and bottom line.

Site Visit 101

Find the Right Engineer for the Application

Take your pick from our list of engineers based on your application and product needs. We have product experts available with varying specialties to ensure the right personnel is assessing your plant's needs.

Find the Right Solution to Your Problem

Whether this is known before the visit, or if it is diagnosed by an engineer on the spot, we will take every measure to ensure we thoroughly understand the challenge and all of its nuances.

Find the Right Product for the Solution

Having the ability to get our expert's boots on the ground means we can more accurately and personally diagnose the problem. Then based their findings, they can confidently suggest the solution for your specific need.

Exploit Our Extensive Customer Service

Monday through Friday we have all of our engineers available to answer phone calls, emails, and chats with any questions or concerns you may have...UTILIZE THEM! They are here for you and they will get bored if you don’t need any assistance. Access to these engineers are included with every purchase, so you will never be without assistance when you choose Instrumart.

Confidence Is Key

Ultimately we want you to be comfortable and confident in your purchase decision by being educated and having a wealth of resources at your disposal.

Are You In New England?

Schedule an on-site visit with one of our engineers to walk you through the process and get you started. Need further assistance, or for any questions comments or concerns, visit Instrumart.com or call at 1-800-884-4967 to speak with an applications engineer. We offer free full tech support with every product we sell